Cancellation and Deposit Policy
Cancellation and Deposit Policy Summary:
- Deposit Requirement: A deposit is required when booking appointments. The deposit amount is based on appointment length and will be deducted from the total fee at the time of your consultation/treatment.
- Cancellation Notice: We have a 48-hour cancellation policy. If you need to cancel or reschedule, please contact us at least 48 hours before your appointment to avoid forfeiting your deposit.
- Refunds: If you cancel within the required timeframe but do not wish to reschedule immediately, we will refund your deposit. A new deposit will be required when you rebook.
- No-Response and Late Cancellations: If you do not confirm your appointment via our reminder messages (text or email), we will assume you are unavailable, and the appointment may be offered to other patients. Your deposit will be non-refundable in this case.
- Last-Minute Cancellations: Failure to provide adequate notice or a no-show will result in the loss of your deposit, as your appointment time is reserved exclusively for you.
Exceptions: In cases of illness, COVID isolation, or family emergencies, please notify us as soon as possible, and we will reschedule your appointment without penalty.